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Universum：2023年人才角色报告（英文版）
In the upheaval of 2020-2021, one thing remained relatively constant: the hunt for top talent among the world'smost competitive talent brands. A ManP ower study found 77-78% of mid-to-large sized companies struggle tofill critical roles inside th...
2025-12-19
3
3.89MB
20页
Universum：2023年雇主品牌建设报告（英文版）
A global economic slowdown is not improving critical talent shortages Research shows talent shortages are at a 17-year high, and 80% of students we surveyed say they are either very confident or somewhat confident about securing a job this year. For ...
2025-12-19
3
1.61MB
27页
Universum：2022年破解关键人才危机报告（英文版）
Leading economists expect global economic growth to slow significantly over the next couple of years.*1 During previous downturns talent recruitment and retention has become easier. This time it’s likely to be different. Despite the negative economic...
2025-12-19
2
2.17MB
18页
Universum：2022年工作中的幸福报告（英文版）
As the worst outcomes of the pandemic eased in 2021, a shadow mental health crisis emerged. In the early months of the pandemic, the U.S. Centers for Disease Control reported that symptoms of anxiety disorder increased threefold and symptoms of de...
2025-12-19
2
1.59MB
14页
Sprinklr：2024年建立一个有弹性的客户体验基础报告（英文版）
Customers have become more vocal across multiple platforms and expect real-time resolutions and responses from businesses. Even in 2020, studies have already found that 86% of buyers will pay for better CX. It’s no surprise then that CX has transitio...
2025-12-19
2
1.03MB
7页
Sprinklr：2024年联络中心手册：人工智能优先体验时代（英文版）
It’s true. 38% of millennial and Gen Z consumers say they want a self-service option, or they’d rather not interact with a brand at all. On the other hand, 83% of contact center leaders believe self-service can meet 20 to 40% of their contact center ...
2025-12-19
2
33.51MB
21页
Sprinklr：2024年证明品牌的力量：营销领袖如何最大化LinkedIn在整个营销漏斗中的影响报告（英文版）
With ongoing economic uncertainty, instability in global markets, and budgets based on proven performance metrics, marketers are feeling the pressure. And while brand building is vital for long-term growth, tying these efforts to ROI has historically...
2025-12-19
2
25.69MB
23页
Sprinklr：2024年测量欧洲人工智能驱动的客户体验的回报报告（英文版）
When CX Network researched the Global State of CX in 2024, as many as 66 percent of our network members said the pressure they are under to prove a return on their investments (ROI) is increasing. Budget constraints and a new generation of AI-powered...
2025-12-19
2
5.57MB
13页
Sprinklr：2024年在人工智能时代提升呼叫中心效率的三种方法报告（英文版）
Generative AI has fast become an integral part of the customer service function and is being deployed to augment agent workflows, eliminate or automate repetitive tasks, and empower agents with recommendations to improve leading KPIs such as response...
2025-12-19
2
3.67MB
10页
Sprinklr：2024年生成式人工智能现状报告（英文版）
Headlines about generative AI’s transformative potential are unavoidable, but is actual enthusiasm over the technology undeniable? Are contact center leaders certain that generative AI is their pathway to happier agents and customers? More importantl...
2025-12-19
2
10.68MB
28页
ITIF：2025年关于加速美国科学企业向OSTP提交评论报告（英文版）
The Information Technology and Innovation Foundation (ITIF) is pleased to submit the following comments in response to the administration’s Request for Information for Accelerating the American Scientific Enterprise. ITIF is an independent, nonprofit...
2025-12-19
2
296.16KB
23页
Universum：2021年雇主品牌现状报告（英文版）
Despite a massive disruption in business and worklife in 2020.the global economyis roaringback to life in many marketsin early 2021.In fact, many economists are predictingan economic "snap-back"-an unprecedented rate of recovery afterrecess...
2025-12-19
3
2.1MB
26页
Universum：2020年全球最具吸引力雇主报告（英文版）
COVID-19 will have lasting impact on employment-seeking behaviors, accelerating trends that have been building for years. Over the past two years, students in business and engineering/IT have been placing a higher priority on “high future earnings” a...
2025-12-19
2
1.68MB
23页
Universum：2022年创新与包容：女性在STEM领域的重要性报告（英文版）
Despite a turbulent past 12 months, most companies have reason for hope in 2021. McKinsey’s Global Economic Conditions Outlook, published monthly, closed 2020 with a growing optimism among executives about a vaccine-fueled turnaround. Just 20% expec...
2025-12-19
3
1.59MB
21页
GLG格理集团：2023年将偏见放在首位：减少美国招聘中的无意识种族偏见的策略报告（英文版）
Few business practices have a greater impact on human welfare than hiring, which can be a gateway to financial security and mobility for many people and their families. Wages comprise more than 70% of household income. Yet people of color earn approx...
2025-12-19
2
338.57KB
16页
Sprinklr：2024年如何评估生成式人工智能驱动的机器人报告（英文版）
Necessity of calling an external function: • Assess if invoking an external function was essential to solving the user query. • Determine whether the bot correctly identifies situations that require external data or actions. Correctness of Function C...
2025-12-19
3
8.98MB
15页
Sprinklr：2024年人工智能在重新定义联络中心效率中的作用报告（英文版）
Before assessing where AI can impact contact center efficiency, it is imperative to define efficiency within the contact center. What aspects of the operation are contact center leaders hoping to streamline? How will they measure their success? For t...
2025-12-19
2
10.08MB
15页
Sprinklr：2024年社交媒体营销现状报告（英文版）
The rise of social media as a customer engagement channel has been steady since the pandemic. It’s arguably the most lucrative marketing channel around in terms of potential returns. Not just the monetary gains but also the social capital it helps br...
2025-12-19
2
21.3MB
23页
Sprinklr：2023年终极Facebook营销指南报告（英文版）
Your perspective on Facebook today may depend on where you live. While it’s typically associated with older users in the US, in many countries it’s not just a social media platform, it’s one of the primary ways people access the internet. In 2015, Fa...
2025-12-19
2
4.7MB
15页
Sprinklr：2023年抖音营销终极指南报告（英文版）
Brands spent the last 10 years producing slick videos for Instagram, Facebook and YouTube, only for TikTok to force everyone back to basics. A creative premise is far more important than a perfectly lit shot on TikTok, where even big brands like Chip...
2025-12-19
2
11.69MB
12页
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