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Talkdesk：2021年互联的客户体验CX定义了当今品牌的成功报告（英文版）

Almost half of consumers in the UK say the pandemic has been hard for them—and that it has changed their life completely.In the UK, as well as across Europe, youth have felt the biggest effects of “pandemic life.” Some 54% of UK millennials and 60% o...

2024-12-24 36 2MB 26页
Talkdesk：2021年采用现代化的客户体验增强前线员工和代理人的能力报告（英文版）

Ovum conducted a dual survey among customer experience managers and customer-facing employees across seven countries around the world. The surveys examined the role of support teams and how it is changing, the biggest pain points and frustrations fac...

2024-12-24 31 2.62MB 20页
Talkdesk：2021年5CX趋势报告-接下来的公用事业（英文版）

Even before the COVID-19 pandemic hit, the utilities industry was being thrust headfirst into a new era of connectivity defined by convenience, innovation and personalisation. Having been spoilt by the likes of Amazon, Apple and other digital-first d...

2024-12-24 42 2.87MB 9页
Talkdesk：2020年可持续性报告-共同前进（英文版）

Genesys enables superior customer service experiences through cloud-based software, innovative artificial intelligence (AI) technology and traditional onpremises offerings. Our vision is Experience as a ServiceSM, which is based on the belief that pe...

2024-12-24 29 13.19MB 55页
Talkdesk：2020年在新常态下提升学生体验报告（英文版）

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed. Many students now face ...

2024-12-24 32 1.02MB 9页
Talkdesk：2020年客户在零售业的未来体验报告（英文版）

While customers have to date been fairly forgiving of substandard experiences in light of the business volatility, there is evidence that patience is wearing thin. And those retailers that do not make a sustained effort to improve CX in 2021 will not...

2024-12-24 24 4.61MB 27页
Talkdesk：2020年八项考虑因素-卓越的客户互动零售公司如何提供真正以客户为中心的体验报告（英文版）

As competition for spend intensifies, customer experience (CX) is fast becoming a battleground for retailers. And with lines between physical and digital stores blurring, today’s customers expect seamless, multichannel experiences whether they’re sho...

2024-12-24 24 3.08MB 26页
Talkdesk：2020年疫情期间客户服务领导力报告（英文版）

COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of COVID-19. A...

2024-12-24 26 5.46MB 24页
Talkdesk：2020年您的终极聊天解决方案清单（英文版）

Traditional approaches to chat can make it difficult to engage with online visitors when they need assistance. This results in lost conversion opportunities. Offering automated chats to all website visitors, no matter where they are in their journeys...

2024-12-24 23 3.7MB 9页
Talkdesk：2020年以云为基础的客户参与应用程序转变客户体验报告（英文版）

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans to improve business results. Enhancing customer experien...

2024-12-24 32 977.04KB 17页
Talkdesk：2020年客户关系调查-当前的疫情下客户体验的未来报告（英文版）

Today, all businesses regardless of their size and in all segments need to be competitive and to strengthen their customer relationship: from the most famous brand to the newly-formed SME. One of the first concrete effects of the pandemic has been th...

2024-12-24 39 351.31KB 16页
Talkdesk：奥米迪雅吉尼斯是2020-2021年云接触中心市场的领导者报告（英文版）

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud ...

2024-12-24 31 1.14MB 47页
Talkdesk：2020年CDAO的十大待办事项英国首席数据和分析官的见解报告（英文版）

Nobody said being a CDO, CIO or CAO was easy. As the CDAO UK conference made clear, those in charge of company data are under enormous pressures. They're expected to collect information and convert it into profits as well as to drive cultural cha...

2024-12-24 47 3.1MB 13页
Talkdesk：更新客户对话对2020年公用事业周客户峰会的反思报告（英文版）

Utilities suppliers are in uncharted territory. New disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology and the drive towards sustainability have dovetailed with a price cap, tighter regulation, ...

2024-12-24 30 1.29MB 14页
Talkdesk：伟大的客户体验机会2020年全球电信峰会客户体验管理的思考报告（英文版）

The pace of change has been unrelenting for telcos. In recent years, infrastructure improvements, demands for more data, and the explosion of streaming, social media and messaging have set the agenda. But as the industry races towards yet another new...

2024-12-24 54 1.37MB 14页
Talkdesk：2021年如何将您的客服中心代理变成客户体验英雄报告（英文版）

So it’s clear we need these customer service heroes now more than ever - but are these heroes born or forged? Well, certainly some people are more naturally gifted with the qualities required to deliver excellent customer service. In a survey of call...

2024-12-24 43 3.45MB 25页
爱思唯尔：2022年科研未来之路2.0报告：全球科研界的挑战与机遇（英文版）

Since our inaugural report in 2019, COVID-19 has had a dramatic impact in every area of science, and indeed, the world. Driven by governments seeking the best ways to safeguard the health of their populations while keeping their economies open, or as...

2024-12-23 41 3.05MB 148页
MikMak：2022年如何利用电子商务数据加速品牌增长报告（英文版）

Today’s brand marketers are swimming in data, making it challenging to know what to look at, and how to action it all. The good news is that eCommerce data is the single most powerful dataset available to them, and it's highly accessible. There’s...

2024-12-23 68 5.56MB 15页
阿里巴巴：阿里云专有云企业版技术白皮书V3.10.0

阿⾥云提醒您在阅读或使⽤本⽂档之前仔细阅读、充分理解本法律声明各条款的内容。如果您阅读或使⽤本⽂档，您的阅读或使⽤⾏为将被视为对本声明全部内容的认可。 1. 您应当通过阿⾥云⽹站或阿⾥云提供的其他授权通道下载、获取本⽂档，且仅能⽤于⾃⾝的合法合规的业务活动。本⽂档的内容视为阿⾥云的保密信息，您应当严格遵守保密义务；未经阿⾥云事先书⾯同意，您不得向任何第三⽅披露本⼿册内容或提供给任何第三⽅使⽤。 2. 未经阿⾥云事先书⾯许可，任何单位、公司或个⼈不得擅⾃摘抄、翻译、复制本⽂档内容的部分或全...

2024-12-23 41 24.06MB 429页
澳大利亚交通能源研究所：2020年运输能源和车辆电气化状况报告（英文版）

The transportation market is transitioning to lower-carbon-intense sources of energy and more efficient use of existing energy resources, but the transition is proceeding at an evolutionary pace. While many are advocating a rapid transition to an ele...

2024-12-20 45 1.18MB 28页

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