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Talkdesk：2021年为什么员工体验是提供客户同理心的关键报告（英文版）

Peter Dorrington, the co-founder of Anthrolytics, a company that specialises in helping businesses to deliver ‘digital empathy’, believes that the importance of being an empathy-driven business is set to supersede that of being a customer experience-...

2024-12-24 55 9.07MB 17页
Talkdesk：2021年使数据为AI做好准备报告（英文版）

Organisations are adopting artificial intelligence (AI) with expectations of creating better and more personalised customer experience. They also want capabilities that will improve employee engagement and reduce overall operational costs. But realis...

2024-12-24 38 2.33MB 13页
Talkdesk：2021年现代workforce互动实用指南报告（英文版）

Employee empowerment has been growing for years, and so have employee expectations. But the COVID-19 pandemic exacerbated changes in workforce engagement. Remote work has removed geographical limitations, giving employees even more options. And busin...

2024-12-24 37 2.6MB 29页
跨境电商行业研究报告合集

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2024-12-24 4006 1.21GB 133页
Talkdesk：2021年员工队伍规划实用指南报告（英文版）

There’s been a marked shift in how people work and the COVID-19 pandemic only accelerated those changes. Employees want more flexibility with their schedules and a more fulfilling work life; many are finding that as new job opportunities emerge. Busi...

2024-12-24 43 2.45MB 27页
Talkdesk：2021年数字客户参与买家指南报告（英文版）

The start of a new decade always brings anticipation and speculation about what events, trends and innovations will define the next 10 years. This one had some surprises in store. The events of 2020 profoundly changed the way we live, work and do bus...

2024-12-24 31 779.63KB 23页
Talkdesk：2021年经验即服务公共部门的洞察报告（英文版）

There have been dramatic changes to the ways in which citizens have interacted with the public sector since the beginning of 2020. The effects and aftereffects of the coronavirus pandemic have changed citizens’ needs and therefore the frequency and m...

2024-12-24 29 5.42MB 37页
Talkdesk：2021年互联的客户体验CX定义了当今品牌的成功报告（英文版）

Almost half of consumers in the UK say the pandemic has been hard for them—and that it has changed their life completely.In the UK, as well as across Europe, youth have felt the biggest effects of “pandemic life.” Some 54% of UK millennials and 60% o...

2024-12-24 36 2MB 26页
Talkdesk：2021年采用现代化的客户体验增强前线员工和代理人的能力报告（英文版）

Ovum conducted a dual survey among customer experience managers and customer-facing employees across seven countries around the world. The surveys examined the role of support teams and how it is changing, the biggest pain points and frustrations fac...

2024-12-24 31 2.62MB 20页
Talkdesk：2021年5CX趋势报告-接下来的公用事业（英文版）

Even before the COVID-19 pandemic hit, the utilities industry was being thrust headfirst into a new era of connectivity defined by convenience, innovation and personalisation. Having been spoilt by the likes of Amazon, Apple and other digital-first d...

2024-12-24 42 2.87MB 9页
Talkdesk：2020年可持续性报告-共同前进（英文版）

Genesys enables superior customer service experiences through cloud-based software, innovative artificial intelligence (AI) technology and traditional onpremises offerings. Our vision is Experience as a ServiceSM, which is based on the belief that pe...

2024-12-24 29 13.19MB 55页
Talkdesk：2020年在新常态下提升学生体验报告（英文版）

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed. Many students now face ...

2024-12-24 32 1.02MB 9页
Talkdesk：2020年客户在零售业的未来体验报告（英文版）

While customers have to date been fairly forgiving of substandard experiences in light of the business volatility, there is evidence that patience is wearing thin. And those retailers that do not make a sustained effort to improve CX in 2021 will not...

2024-12-24 24 4.61MB 27页
Talkdesk：2020年八项考虑因素-卓越的客户互动零售公司如何提供真正以客户为中心的体验报告（英文版）

As competition for spend intensifies, customer experience (CX) is fast becoming a battleground for retailers. And with lines between physical and digital stores blurring, today’s customers expect seamless, multichannel experiences whether they’re sho...

2024-12-24 24 3.08MB 26页
Talkdesk：2020年疫情期间客户服务领导力报告（英文版）

COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of COVID-19. A...

2024-12-24 26 5.46MB 24页
Talkdesk：2020年您的终极聊天解决方案清单（英文版）

Traditional approaches to chat can make it difficult to engage with online visitors when they need assistance. This results in lost conversion opportunities. Offering automated chats to all website visitors, no matter where they are in their journeys...

2024-12-24 23 3.7MB 9页
Talkdesk：2020年以云为基础的客户参与应用程序转变客户体验报告（英文版）

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans to improve business results. Enhancing customer experien...

2024-12-24 32 977.04KB 17页
Talkdesk：2020年客户关系调查-当前的疫情下客户体验的未来报告（英文版）

Today, all businesses regardless of their size and in all segments need to be competitive and to strengthen their customer relationship: from the most famous brand to the newly-formed SME. One of the first concrete effects of the pandemic has been th...

2024-12-24 39 351.31KB 16页
Talkdesk：奥米迪雅吉尼斯是2020-2021年云接触中心市场的领导者报告（英文版）

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud ...

2024-12-24 31 1.14MB 47页
Talkdesk：2020年CDAO的十大待办事项英国首席数据和分析官的见解报告（英文版）

Nobody said being a CDO, CIO or CAO was easy. As the CDAO UK conference made clear, those in charge of company data are under enormous pressures. They're expected to collect information and convert it into profits as well as to drive cultural cha...

2024-12-24 47 3.1MB 13页

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