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广州国际城市创新研究会：2021年全球城市创新评估体系中期报告-第一阶段：拟定框架及发展方向

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2024-10-22 55 9.42MB 15页
广州国际城市创新研究会：2022年第五届广州国际城市创新奖入围城市案例调研报告

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2024-10-22 61 16.45MB 56页
广州国际城市创新研究会：2022年地方执行《新城市议程》报告

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2024-10-22 49 5.28MB 34页
CDP全球环境信息研究中心：2022年城市温室气体排放工具和数据集：完整报告（英文版）

Measuring territorial emissions (emissions directly released within a city’s boundary) on its own is often not a useful reflection of the city’s overall impact on climate. For example, a key proportion of a city’s energy may be imported from a powe...

2024-10-22 42 3.61MB 50页
可持续发展合作研究所（ISC）：2018年城市碳排放达峰路线图及行动计划模块化设计指南（第二版）

中国政府着力进行高质低碳发展，承诺中国将在 2030 年左右二氧化碳排放达到峰值，并努力尽早达峰。国家的峰值目标是在碳强度下降目标的基础上，对碳排放总量提出了新的要求。城市在达峰过程中扮演决定性作用，达峰是城市低碳转型从量变到质变的转折点。截至 2017 年 1 月，承诺达峰的国家低碳试点城市已经超过 80 个。从正式提出达峰概念到现在只有 3 年时间，达峰路线图设计研究尚处于开始阶段，城市的峰值路径是对政策制定者和研究人员提出的新挑战，面临一些不确定因素，主要包括：...

2024-10-22 71 7.14MB 155页
杭州市可再生能源行业协会：2022年“光伏+”助力乡村共同富裕典型创新案例报告

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2024-10-22 54 1MB 23页
Sprinklr：2022年如何创造以客户为主导的技术体验报告（英文版）

Modern customers use technology to emphasize their individuality and demand personalized experiences that align with their needs, values, and worldview. However, in the cookieless world, companies could lose up to 80% of their behavioral data. Hence,...

2024-10-21 73 2.84MB 21页
Sprinklr：2022年客户体验被破坏了-了解如何使用人工智能和自动化来弥补CX差距报告（英文版）

Customer support is the first line of defense to fix a broken customer experience or prevent it from happening. When a customer quantifies their own experience, it greatly depends on their most recent engagement with a brand’s support team. Several e...

2024-10-21 90 11.36MB 22页
Sprinklr：2022年东南亚社交与会话商务报告（英文版）

To systematically analyse the growing space of Social Commerce During COVID, Social Commerce became a widely discussed theme among consumer companies, as buyers (and sellers) sought to make e-commerce richer and more exciting. Yet, its understanding ...

2024-10-21 60 7.94MB 106页
Sprinklr：2022年营销人员统一指南：消除孤岛、打造品牌并取悦客户报告（英文版）

Today’s customers are bombarded with thousands of messages across hundreds of channels across myriad brands on a daily basis. They have more choices than ever before about what products they buy, what channels they engage on, and what brands they tru...

2024-10-21 48 4.84MB 13页
Sprinklr：2022年原Twitter Birdseye报告：深入探讨科技行业（英文版）

Technology has created a borderless world, and powerful tools once only accessible to major companies are now in the hands of the consumer. Brands are no longer gatekeepers, but collaborators, making it crucial to continuously tap into customer inter...

2024-10-21 56 4.5MB 13页
Sprinklr：2021年发布、参与、统一：推动社交媒体策略的18种方法报告（英文版）

Managing your brand’s social media and digital marketing strategy is, in a word, complex. You are on your brand’s frontlines, publishing content and engaging directly with your audience in an evolving, unstructured, always-on digital landscape. A lan...

2024-10-21 67 1.73MB 12页
Sprinklr：2021年如何使用正确的人工智能驱动的路由策略更快地解决问题报告（英文版）

Learn why you need an AI-powered routing strategy — and what to look for when choosing a smart routing solution for your business.A customer can reach out at any time and on any channel — and their first impression of your brand can make or break the...

2024-10-21 56 3.75MB 10页
Sprinklr：2021年转变您的全渠道营销策略报告（英文版）

In our hyper-connected world, customers are no longercontent with simple one-off transactions. Instead, they'reamplifying their voices across a digital echo chamber-looking for customizable, personalized experienceswith brands. How you respond to...

2024-10-21 42 11.93MB 18页
Sprinklr：2021年用统一的方法促进客户体验的成功报告（英文版）

In the age of the customer, businesses must improve customer experience (CX) proactively or intervene in real time when experience problems occur. Unfortunately, existing tools and organizational processes inhibit the selection, sharing, and executio...

2024-10-21 50 1.14MB 11页
Sprinklr：2021年人工智能客户服务基本指南报告（英文版）

Customer service and support operations are undergoing a radical shift. Consumers are at the wheel, driving how businesses connect and engage with their customers. The rise of online, digital, and social channels force companies to step back and re-e...

2024-10-21 73 3.94MB 15页
Sprinklr：2021年产品洞察手册（英文版）

Ready to help your enterprise be human@scale — by creating more delightful customer experiences and more competitive products? This is your ultimate guide to growing your business by harnessing the power of Product Insights and the world's only u...

2024-10-21 62 6.99MB 20页
Sprinklr：2021年用社交倾听改变你的客户体验的三个步骤（英文版）

In this digitally connected world, it is no longer enough to simply react to customers’ needs transaction by transaction, storefront by storefront. Whether it’s a new product launch or a new movie premiere, a huge volume of both instantaneous and uns...

2024-10-21 109 2.34MB 14页
德勤：2022年能源、石油和天然气价格预测能源成本正在拉伸价格弹性和能源承受能力报告（英文版）

Volatile prices seem to have been a consistent theme over the past few years for various reasons; this year’s are due in large part to geopolitical forces as the war in Ukraine grinds on, and unrest grows in China and Iran. Global crude oil pri...

2024-10-21 52 2.76MB 25页
Sprinklr：2021年通过对话式商务加速您的社交销售策略报告（英文版）

As a cookie-less and closed two-way communication system, direct messaging has an intrinsic advantage in trust and safety over other digital marketing channels. In a 2021 LivePerson survey, 62% of participants were comfortable divulging information w...

2024-10-21 101 6.81MB 11页

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