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Sprinklr：2024年人工智能在重新定义联络中心效率中的作用报告（英文版）

Before assessing where AI can impact contact center efficiency, it is imperative to define efficiency within the contact center. What aspects of the operation are contact center leaders hoping to streamline? How will they measure their success? For t...

2025-12-19 0 10.08MB 15页
Sprinklr：2024年社交媒体营销现状报告（英文版）

The rise of social media as a customer engagement channel has been steady since the pandemic. It’s arguably the most lucrative marketing channel around in terms of potential returns. Not just the monetary gains but also the social capital it helps br...

2025-12-19 0 21.3MB 23页
Sprinklr：2023年终极Facebook营销指南报告（英文版）

Your perspective on Facebook today may depend on where you live. While it’s typically associated with older users in the US, in many countries it’s not just a social media platform, it’s one of the primary ways people access the internet. In 2015, Fa...

2025-12-19 0 4.7MB 15页
Sprinklr：2023年抖音营销终极指南报告（英文版）

Brands spent the last 10 years producing slick videos for Instagram, Facebook and YouTube, only for TikTok to force everyone back to basics. A creative premise is far more important than a perfectly lit shot on TikTok, where even big brands like Chip...

2025-12-19 0 11.69MB 12页
Sprinklr：2023年如何以及为什么创建自己的社交媒体品牌指南报告（英文版）

One of the most exciting things about social media is that it’s a blank canvas for your brand. Every aspect — from your posts to your bio — is a chance to create an identity that tells the world who you are. Another benefit is that you can communicat...

2025-12-19 0 11.61MB 14页
Sprinklr：2023年如何制定社交媒体政策指南报告（英文版）

Your organization’s official social media account isn’t the only one that can impact the brand’s reputation. Today it’s easier than ever for people to find out where individual social media users work and connect their posts with your brand — even if...

2025-12-19 0 7.05MB 12页
Sprinklr：2023年市场研究：生成式人工智能和聊天机器人报告（英文版）

Sure, a solution may be generating conversation. It may even be garnering widespread admiration for its functionality. But will that buzz and marvel actually transform into reality? Will it change the way employees and businesses perform their work, ...

2025-12-19 0 2.45MB 31页
Sprinklr：2023年如何让CMPs改善您的营销世界报告（英文版）

It all began in 1895 when John Deere, the founder of the renowned agricultural machinery company, launched The Furrow magazine. The magazine went on to become a gamechanger in the world of content marketing, which was in its early days. John had a bo...

2025-12-19 0 43.5MB 23页
Sprinklr：2023年发布中东地区客户服务状况报告（英文版）

Digital transformation has been a hot conversation across boardrooms for the past three years. Yet, customer service has been an underrepresented discussion within the whirlpool of digital change. With the help of data and analytics, customer service...

2025-12-19 0 484.89KB 32页
Sprinklr：2023年统一CX基准测试报告：科技领袖（英文版）

The Sprinklr Benchmarking Report for Unified-CXM in the technology industry offers a unique and unbiased analysis. It enables brands to benchmark their digital CXM performance against their peers and competitors in the industry. The report utilizes d...

2025-12-19 0 4.96MB 19页
Sprinklr：2023年让合规的以客户为中心成为您金融服务业务的现实报告（英文版）

This white paper explores the importance of embracing a digital-first strategy for growth, followed by an in-depth discussion of how AI insights can give financial services businesses a competitive edge through strategic insight and effective segment...

2025-12-19 0 6.37MB 23页
Sprinklr：2023年社交媒体营销指标的重要性报告（英文版）

While you can acquire social media metrics from individual platforms, understanding which metrics to monitor and report enables you to gain a comprehensive view of your social media performance and streamline your decision-making process for more eff...

2025-12-19 3 6.7MB 0页
Sprinklr：2022年智慧胜出逆境：品牌如何在可能的经济衰退中为联络中心做好准备报告（英文版）

CCW Digital and Sprinklr commenced the Customer Service Trends & Opportunities research initiative in December2022. The survey attracted participation from 301 global leaders in the customer contact and customer experiencespaces.Example responden...

2025-12-18 0 5.64MB 13页
Sprinklr：2022年联络中心手册：在不确定时期中实现韧性与未来准备（英文版）

The global economy is currently witnessing thecompounded effects of multiple phenomenalike the pandemic, subsequent inflation and anongoing war which has led to already strugglingbusinesses playing defense.The enterprises that were forced to rapidlya...

2025-12-18 0 10.61MB 0页
Sprinklr：2022年客户主导的科技公司营销策略报告（英文版）

The relationship between brands and customershas undergone major change and transformationas Al continues to impact the way businessescommunicate with their customers. To meetthe growing demand for personalization andseamless customer experiences, Al...

2025-12-18 0 10.59MB 23页
Sprinklr：2022年东南亚社交与对话电商报告（英文版）

Series of onlinesurveys with 15,000+total respondentsacross Southeast Asiaconducted betweenJun and Nov 2022Extensive primary research ofcompany literature for key players,their financial reports, executiveinterviews, and public statements...

2025-12-18 0 7.94MB 106页
Sprinklr：2022年服务战略手册（英文版）

For decades, the traditional call center was the only means ofcontacting a company that customers had. But today, peoplehave many more channels available to them. Email, livechat, chatbots, and an ever-expanding array of social mediaplatforms offer e...

2025-12-18 0 25.5MB 20页
Sprinklr：2022年社交客户护理基准报告（英文版）

Customers today have high expectations fortheir interactions with businesses. One-to-one conversations provide an opportunity fororganizations to listen and respond to theircustomers, while creating experiences thosecustomers will love.We published S...

2025-12-18 0 9.78MB 19页
Sprinklr：2022年拥抱一个值得客户信赖的数据战略报告（英文版）

Adobe believes that first-party data-information you collect directly from your audienceor customers with their explicit permission-will be the long-term winner in consumermarketing. Why? Because it addresses growing privacy and trust concerns, enabl...

2025-12-18 0 7.79MB 32页
Sprinklr：2022年给您的客户以人性化的服务-大规模报告（英文版）

Your customers want more than fastaccess to your services. They wantfast access to accurate and engaginginformation across the board. To deliver this, you must offer a multitude ofpotential contact methods with a consistentservice across them all. Fr...

2025-12-18 0 2.46MB 12页

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