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Shelf：2021年客户服务的知识未来-现代知识基础设施报告（英文版）

Many businesses have begun to recognize the potential of Al to transfommcustomer service. However, today's solutions short-change that potential. Rootedin search, current Al technologies interpret customer questions using naturallanguage processi...

2025-04-23 38 1.23MB 10页
Shelf：2021年智能客服助手助力不断变化的联络中心报告（英文版）

It is easy to trumpet phrases like “happy agents equal happy customers” and “what happens behind-the -scenes impacts what happens on-stage.” The ability to actually deliver empowering environments that produce engaged and productive agents has, on th...

2025-04-23 36 3.56MB 18页
Shelf：2022-2023年企业知识管理报告（英文版）

The KM market is experiencing the most rapid adoption cycle in its history. Driverby customer expectations for a great experience, increased demand for selfservice, the need to empower employees throughout the enterprise, and the riseof Al, KM soluti...

2025-04-23 36 1.16MB 20页
NAVEX：2022年IT风险管理和第三方风险管理的权威指南报告（英文版）

Regardless of IT risk program maturity, an IT risk assessment is a valuable tool. This work will help identify and prioritize the IT-related risks that can lead to a costly security breach or other systemrelated failure. Third-Party Risk and Third-Pa...

2025-04-23 32 923.14KB 26页
NAVEX：2022年ESG定义指南报告（英文版）

Environmental, Social and Governance (ESG) factors are aspects of business operations that impact the natural environment – think carbon footprint and climate change. These factors are gaining attention from investors, customers and increasingly,empl...

2025-04-23 20 837.79KB 21页
NAVEX：2022年如何进行道德与合规风险评估报告：12步指南（英文版）

An E&C risk assessment can help youunderstand where unethical or illegal conductmight occur within the organisation. Arisk assessment is key to developing yourorganisation's risk profile. lt identifies:ethics, compliance and reputational risk...

2025-04-23 24 2.23MB 43页
NAVEX：2020年道德与合规计划的终极指南报告（英文版）

The immediate benefits of a mbust ethies and compliance programme include recucing regulatorylegal and fnancial risk exposure, while cre ating significantcompetitive advantage. Longer term, it can significantlyimpreve an organisation's capacity t...

2025-04-23 18 787.45KB 20页
世界银行：2022年改革歧视性法律，赋予多哥妇女权力报告（英文版）

e notion of equality for all Togolese nationals is embedded in the country’s 1992 Constitution, which states: “All human beings are equal in dignity and in right. e man and the woman are equal before the law. No one may be favored or disadvantaged ...

2025-04-23 50 586.2KB 6页
世界银行：2023年埃塞俄比亚产假和陪产假政策改革之路报告（英文版）

Despite a growing body of evidence that adequate maternity and paternity leave can enhance a number of health, social, and economic outcomes (Burtle, Bezruchka 2016; Del Rey, Kyriacou, and Silva 2021; Kim 2020; Lavy and Danzer 2018), improving leave ...

2025-04-23 60 452.82KB 8页
世界银行：2022年保障残疾妇女的家庭生活、工作和免受性别暴力的权利报告（英文版）

One in ÿve women around the world are excluded from fully participating in social, family, and work life. °ey face barriers when accessing education, work, health care, and information due to their disability and gender (World Bank and WHO 2011). Add...

2025-04-23 50 793.01KB 7页
世界银行：2023年保护妇女和女孩免受网络骚扰：对现行法律的全球评估报告（英文版）

Cyber violence against women has been rising at alarming rates in recent decades. Such acts not only harm women as individuals but have severe detrimental effects on society and the economy at large. This Brief analyzes laws from 190 economies to ass...

2025-04-23 43 369.63KB 6页
Sojern：2020年旅游目的地数字化营销策略趋势报告

随着品牌与潜在旅行者互动的增多，从消费者需求激发，到目的地旅行的决策过程中，存在着很多机会，也蕴藏着很多挑战。旅游营销人员明白，测试新的广告投放渠道，并持续投资有效的广告方式，将有助于他们在激烈的竞争中脱颖而出，并提高投资回报。因此，每年他们都会制定战略计划，包括决定向哪些渠道投放，如何分配预算，以及如何有效地吸引旅行者来建立品牌知名度，提升预订量等。为了深入研究旅游营销人员的数字营销策略，Sojern对全球1100多家旅游营销人员进行了调研，并在报告中分享了他们面临的关键...

2025-04-23 1192 4.85MB 35页
MathWorks：2020年交通路口车辆控制及场景仿真报告

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2025-04-23 37 4.13MB 28页
GWEC全球风能协会：加速印度陆上风电装机容量的增加实现2030目标报告（英文版）

The efforts of India to carry out athorough and wide ranging transitionof its energy system wil play akey role in helping the world toreach its climate goals and avertfurther dangerous global heatingwhile providing almost unlimitedopportunities for i...

2025-04-22 17 13.82MB 49页
GWEC全球风能协会：2022年全球海上风电报告（英文版）

Welcome to the Global OffshoreWind Report 2022 .'Ofshore Wind.the Next Horizon". It feels like theworld has changed substantiallysince our 202l edition.It also seemsevident that we are working towardsa newr horizon for offshore windtechnolog...

2025-04-22 18 9.97MB 108页
GWEC全球风能协会：2021年COP26全球风能宣言报告（英文版）

There is no more time left to delay or deliberate. The climate science and global outlooksare clear: With three-quarters of global greenhouse gas emissions originating in theenergy sector, rapid decarbonisation is urgent and vital.We need to act now ...

2025-04-22 28 17.15MB 10页
GWEC全球风能协会：2021全球海上风电报告（英文版）

In 2021 GWEC expects that newly installed capacity will be more than double 2020’s figure, driven mostly by a boost in China where projects seek to secure the feedin-tariff that expires at the end of the year. GWEC’s outlook is that offshore wind wil...

2025-04-22 26 20.2MB 136页
SLD：2024年休闲餐饮和快速休闲连锁店的状态：客户忠诚度和品牌承诺报告（英文版）

The COA/SLD study found that customers were much more likely to return and repurchase from companies that got top tier ratings on at least one of four Customer Obsession practices: 1. They almost always deliver the outcome I was seeking 2. Employees ...

2025-04-22 39 19.84MB 17页
SLD：2023年使用游戏化来促进消费品品牌报告（英文版）

In an age of information overload, the CPGindustry is constantly looking for innovativestrategies to capture consumer attention.One viable approach is the integration ofgame elements and prizes into marketing,product,or packaging designs. Gamificatio...

2025-04-22 27 2.81MB 19页
全球风能理事会GWEC：2019年全球海上风能报告（英文版）

The move from FiTs to auctionbased procurement and other market-based mechanisms has undoubtedly had positive effects in terms of price discovery and pushing down the cost of energy. However, it has too often benefited incumbent fossil fuel generatio...

2025-04-22 23 63.04MB 78页

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